Refund Policy

At Fruto Farmers, we are passionate about delivering the highest-quality, freshest fruits right to your doorstep.

Our commitment to both the quality of our product and your satisfaction is unwavering. However, we understand that there may be occasions when you require assistance. To address such situations, please acquaint yourself with our refund policy as detailed below:

1. Quality Assurance:

Our relentless dedication is to guarantee the quality and freshness of our fruits. If, for any reason, you receive fruits that do not meet your expectations regarding quality or freshness, please inform us in the fist 24h of receiving the package

2. How to Reach Us:

To request a refund or replacement, kindly get in touch with our Customer Support team within 48 hours of receiving your fruit delivery. You can contact us through the following means:

Email: info@frutofarmers.com
Phone: +31647708992

Contact form: Fill here

3. Information Required:

When reaching out to us, kindly provide the following information:
• Your order number
• Clear photographs of the fruit in question
• Details about how you have stored the fruits since receiving them

4. Refund or Replacement Process:

Upon receiving your request, we will promptly initiate an investigation into the matter. We retain the discretion to make a decision, which may
encompass one of the following options:

Replacement: If the quality issue is confirmed, we will arrange for a replacement of the affected fruits in your next delivery.

Refund: In cases where we determine that the quality issue predated the time of delivery, we will issue a refund for the affected items.

5. Delivery Errors:

Should you receive the incorrect fruit items or find any items missing from your order, please contact us immediately. We will
rectify the error without incurring additional charges.

6. Packaging and Storage Guidelines

To preserve the freshness and quality of your fruits, it is essential to adhere to the packaging and storage guidelines provided in your delivery.
Failure to comply with these guidelines may impact your eligibility for a refund or replacement.

7. Cancellation and Modification:

Requests for order cancellations or modifications must be submitted within 8 hours of placing your order. Fees or restrictions may apply based on the timing and nature of the request.

8. Limitations:

Please be aware that there might be certain limitations on refunds, including a maximum refund amount or a maximum number of replacement requests per customer. These limitations will be assessed on a case-by-case basis.

9. Record Keeping:

Our refund policy may undergo periodic updates. We encourage you to periodically review it to stay informed about any changes.

10. Policy Updates:

Our refund policy may undergo periodic updates. We encourage you to periodically review it to stay informed about any changes.

We sincerely appreciate your choice of Fruto Farmers for your fruit delivery needs. We are wholly dedicated to ensuring your satisfaction and providing you with the freshest and highest-quality fruits available.